🔧 Nexus ServiceADD-ON
Service operations: omnichannel service requests, case management, technician scheduling and dispatch with route optimisation, signature capture and SLA management.
Intake
- Service Requests from any channel (web, e-mail, chat, phone, portal, social) with automatic SLA clocks; convert to work orders or cases in one click; omnichannel case timelines.
Dispatch & Complete
- Appointments per technician and day (scheduled → en-route → on-site → done); nearest-neighbour route optimisation; live technician locations from any phone; work-order completion captures resolution and the customer's on-screen signature; spare parts consume from inventory with COGS posting.
Manage
- SLA targets per priority with compliance KPIs and an overdue escalation queue; knowledge-base suggestions as agents type; preventive maintenance contracts auto-generate work orders.
Getting help
- In-app: Support → Chat reaches the HYPERSYS support team directly; Support → How To opens the application walkthrough.
- E-mail support@hypersys.ai — tickets are triaged P1–P3 (P1 immediate, P2 same business day).